Background
Warminster Osteopathic Clinic is a busy and well-established multi-disciplinary healthcare practice located in the centre of Warminster. As you will see from looking through this website, we have five osteopaths and two complementary practitioners. We are looking for a new member for our reception team to start as soon as possible. Please read through these details, and if you think you are right for this job, please apply.
From the Team
“I have worked at the Clinic for just over a year. I enjoy welcoming patients to the Clinic and helping them to feel at ease, I love being part of a friendly and supportive team.”
“I have worked here for just over 3 years. I love how each day is different and you never feel bored as there is always something to do. I enjoy working as part of a small and friendly and supportive team.”
Personal Qualities for the Role
Good interpersonal skills, face-to-face, on the telephone and in writing and a welcoming smile
Sympathy and understanding for the varied needs of patients
Ability to maintain confidentiality is essential (any breach of confidentiality will be treated as gross misconduct and will result in dismissal)
Calm, reliable and unflappable
Good organisational and time-keeping abilities
Attention to detail and a desire to be the best you can be
Good literacy, numeracy and IT skills
Job Outline
Welcoming patients, making appointments, taking payments
Selling, monitoring and ordering stock
Making social media posts
Filing patient notes
Communicating with osteopaths and reception team members
Working as part of a team, although you will work without supervision, once you are trained
We will encourage you to use your own initiative within our guidelines
Software
MS Windows 11 with OneDrive
MS Office 365 with Word and Teams
Acuity Scheduling
Quick Books Online
We will provide training on Acuity and QBO.
Hours
The reception team is made up of 4 people who job share. Each team member has allocated hours, but there is scope to swap shifts and change patterns to suit personal needs, so this role would suit someone with flexibility on hours.
Initially, we have 5 hours on a Tuesday morning and there is the possibility to increase this. All receptionists provide holiday and sickness cover for other receptionists.
The Clinic is open Monday to Friday. We are closed on Bank Holidays and between Christmas and New Year.
Morning shift is from 8.15am to 1.15pm
Afternoon shift is from 1.30pm - 6.15pm/6.30pm
Evening shift on Tuesday is 6.15pm - 8.30pm
Pay is by the hour - we will provide the rate on application - paid monthly into your bank account. We follow Government guidelines for paid holiday, parental leave, sickness, pension rights and conflict resolution.
The position will start with a three-month trial period, during which time either side may terminate the contract with one week’s notice. After the trial period, the contract will be permanent and subject to one month’s notice in writing of intent to leave.
Ready to Apply?
If you would like to become an integral part of a team offering the very highest level of service and care to the local community, we would like to hear from you. Please read through this website to familiarise yourself with what we do. Please then send your CV with a covering letter stating why you think this job is right for you, to ReceptionTeam@warminsterclinic.co.uk.
The closing date for applications is Friday 12 July 2024.